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Dealer Comments
With our unique combination of expertise and industry experience, it's no wonder so many dealers keep coming back to JCC!
Here's what our clients have to say about us:
| JCC Campus
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| "Now I understand where the numbers come from for the equations, sure I knew what the bench marks were,
and what percent we were at, but now I understand where the numbers come from to make up those
percentages. I leaned a lot from the Service Manager Course - we are now working everyday to
improve our policies and procedures in the Service Department. This class gave me the tools
and direction on how to get these implemented."
John Dodson - Product Support Manager - Beard Equipment
"Because of the Service Manager Course, I am now planning on pulling my numbers every month and going
through them with a fine tooth comb to try and improve on our weaknesses."
Sherry Martin - Service Supervisor - Maple Farm Equipment
"The Service Report Card really flipped a switch for me. Now with an understanding on how to get the proper numbers to put into the report card, I am going to do one every month to try and get a grip on the rend of how
the year flows with work demand."
Bill McWatters - Service Manager - Moker & Thompson Implements Ltd.
"I liked that in the Parts Manager Course, new ideas were given. Gives me a better understanding of how the
owners look at things and why the ordering that the Parts Department does can have a great effect
on their cash flow for the dealership.
Brad Goltz - Parts Manager - Maple Farm Equipment
"The Sales Department has benefited from many of the different exercises including, identifying customers
and developing proper call patterns. Also benefits come to the aftermarket departments
(parts and service) in helping them properly identify areas to work on."
Dan Kusk - General Sales Manager - Selmac Sales, Ltd.
"It is a very informative class. It is especially interesting in listening to other dealers with what is working and
what isn't for their organization and pertaining it to yours. The modules working through parts & service were an eye opener and anyone who is going into a management role should know all aspects of the business."
J. Nelson, Nelson Motors & Equipment
"This course was a real eye opener for me on all aspects of running a successful dealership.
The time spent at all the modules was worth it."
Y. Caouette, Caouette & Sons
"Coming into the JCC program I was basically fresh into the industry. Being able to attend the three-year program has allowed me to gain a lot of knowledge from both the instructors and the peer-to-peer interaction. I enjoyed that the class was to do with the dealership as a whole and being able to learn and
be able to go back to the dealership and
use the information to teach former employees."
B. Wawro, Moker & Thompson
"Everything from the key financial indicators to the personnel handling was valuable information and I will use them everyday. I enjoy the instructors contributions."
M. Stevens, Nelson Motors & Equipment
"I find that the course was helpful. It was good interacting with the other Dealers, listening to their ideas and comments. The instructors were knowledgeable and good to talk to. As a small dealer you find that you learn how larger dealers operate, see where it is all going to and how they operate. Overall I enjoyed coming to class."
M. Vanderwal, VanderWal Equipment
"Floyd makes you take a hard look at places you would rather ignore, but realize you shouldn≠t and then offers tools & suggestions to solve the problem."
M. Yarbrough, Pioneer Equipment
"As someone new to the dealership business, I≠m excited in the direction that I can go. I found this info useful in stirring ideas and helping to get motivated for the future.
I look forward to our future interactions!"
D. Sons, Pioneer Equipment
"Beneficial management techniques and strategies designed for the 21st Century! This is one of the most informative resources I≠ve attended."
Mike Pavelka, Bobcat of Dallas
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| Dealer Candidate Course
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| "Because of the training I received in the Dealer Candidate Course, I have examined some of our shortcomings,
although we are a profitable dealership, what we can improve to make our company even more
successful. I feel now that I may be able to open my own place in the future and have a strong basis to start."
Jason Frazier - Parts Manager - Farm Country Inc.
"Because of the Dealer Candidate Course, I have found it easier to understand the financial statements. easier
to deal with problem employees & customers and I ahve better respect for parts & sales personnel
& the job they do."
Pete Brice - Service Manager - Atlantic Tractor
"The Dealer Candidate Course helped me see the company as a whole, not just overlooking the little details.
I was just a sales-minded person, which is what you are normally taught, but now I feel this course
has made me a more rounded manager."
Jason Medlock - Operations Manager - Ellis Equipment
"All the modules of the Dealer Candidate Course where very helpful but I liked the last module with Larry the
best for me. It gave me insight into ME so that I could become a better manager. I would like to see a
whole leadership program with Larry. This would make us better managers first
before we try to carry out our technical duties."
Loretta Brost - Office Manager - Medicine Hat New Holland
"Being only 5 years in the business, I ahve a lot to learn and I am fortunate to be a part of courses like this and have 5working Dealer Principles to ask questions from. Just learning and understanding how the business works; coaching techniques, personality types, parts and service to accounting, everyone has a key role
to play in success. This course helped me to see we all have to work together and what
affects each different department and how they run."
Jason Hiduk - Regional Sales Manager - Maple Farm Equipment
"It was
a very effective first module and was very thought provoking. I am
actually looking forward to the continuing education; so many times I
have attended classes like this and never implemented the tools taught
because there was no follow-up like with this course."
Clay Caldwell, Perimeter Bobcat
"The
Dealer Candidate Course challenged me to ask why: Why are we doing the
things we are? Why are we getting the results, both good and bad?"
V. Shank, Martin Equipment
"The
Dealer Candidate Course was some of the best training I have received.
From Accounting, Parts, Service and Sales Management to managing my
people, I have learned something new every module. I have started to
implement these practices in my dealership and we are starting to reap
the benefits. Thank you Jerkins!"
J. Tweed, Tweed Country Ag
"I
found the Dealer Candidate Course very well rounded. It gave me
insights into all areas of my dealership and the interaction with other
students provided me opportunities to compare my situation with theirs.
Because it was ongoing over three years, I was also able to note my
progress working on things I had learned through the different
modules. I would recommend this course to anyone involved in the
management of a dealership."
M. Walker, Catons Ltd.
"I
was so proud to graduate from the Dealer Candidate Class. The
information that I was able to take back to the dealership and put to
use was valuable. The class and the books that I read for homework
emphasized
that a leader should walk through the dealership and talk to the
employees on a personal level. I never realized how important this is
to the employee. Thank you Jerkins for helping me grow into a better
dealer."
W. Ackerman, Schroeder Bros. Implement
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| "The Dealer Candidate Course gives me the framework to learn things I need to know in an interactive format. I especially like being able to apply the concepts by using numbers and situations from my dealership."
Todd Kunau, Kunau Implement
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| "The biggest benefit for me, outside of the classroom instruction, is the contact with other dealerships and how they are doing things. In addition, the classroom setting provides me with feedback from not only the instructor, but from students who may be from other parts of the country. Students in this class come from a wide range of backgrounds--not just dealers, but from other key positions in the dealership--providing different opinions, not just an owner's view. After my last class, I've taken what I've learned from a management perspective and changed my entire parts department completely. I now listen before I react as a manager!"
A.G., Montana
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| "I've benefited most from the assignments. They get me to put deeper thought into my day-to-day operations, force me to evaluate our dealership's situations, and remind me of changes that need to be made. By having the assignments every two weeks and accountability though deadlines, there is no room for slacking off!"
N.M., Manitoba
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| "The Dealer Candidate Course has given me more confidence by showing me that other dealers are going through the same things we go through and it provides different ways of dealing with dealership issues, training, and communication---which has helped me. When you do your assignments and start thinking about what you're learning, you begin to think of different ways you can change and apply what you've learned to make you business better. Having such a busy schedule, sometimes a person can get so busy in the day-to-day operations that you can lose sight of the big picture. The homework forces you to reflect on what you've learned and apply it each day."
B.J., North Carolina
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