As a full-service business solutions, training and educational provider, JCC offers a range of customized programs that help you get the results you need. While some are designed expressly as one-day or multiple-day workshops, a number can also be adapted as keynote presentations at conferences, trade shows or special events.

• Private Consulting: Each year we work with hundreds of clients onsite at their business locations. Typical assignments include assessing their operations, diagnosing potential problem areas and developing action plans to help them improve profitability and effectiveness. Depending on the client’s needs, we can focus on any one department, or broaden our scope to include all areas of the business.

Our expertise includes the following areas:

• Mergers and acquisitions
• Organizational design and development
• Business turnaround programs
• Operational assessment and analysis
• Department-by-department efficiency enhancement
• Parts- and service-department reorganization
• Compensation and incentive program design and implementation
• Budgeting, forecasting and cash flow management
• Interdepartmental communications
• Management training in leadership, team building and communications development
• Market-share growth and branding

Whether you’d like an overall operational assessment or something as simple as an incentive program for your support staff, contact us at info@jccservices.com.

• Specialty Workshops™: Whether you need a presentation for a general audience or an on-site program for a single department, these dynamic, one- to three-day programs offer relevant industry training and information in a classroom environment. Topics range across all functional areas and staff levels, and these programs have garnered enthusiastic reviews for their effectiveness. Many of these are tiered level programs geared specifically for staff who change due to increasing experience and skill levels. As a bonus, many of our dozens of Specialty Workshop productions are manufacturer-approved to meet their dealer training standards.
Here’s a sampling of our extensive program list:

• Customer Service, Communications & Selling, offering ‘people skills’ training to handle different styles of customers
• Strategic Marketing for the 21st Century, on how to collect and use customer profile data
• You Can’t Spend Net Worth?, on determining how much cash is needed to run your operation
• Project and Time Management, helps you save money by keeping projects on schedule
• Relationship Selling for the 21st Century, provides new ideas and approaches to sales
• Ingredients to Operating a Profitable Service Department, shows how to increase service department profits
• Mergers and Acquisitions, offers strategies to grow or sell your operation
• Communications, Roles and Responsibilities, promotes teamwork between departments
• How To Hit A Moving Target, covers parts department management

For a schedule of which programs are available in your area, contact us at info@jccservices.com.

•Peer-To-Peer Programs: These ongoing programs are designed to provide continuous support and training to group members. Peer Groups comprise 15 - 20 business owners or managers who meet two to three times per year for advanced training in operations, human resources, sales, marketing and financial management. Complete project management is available, including meeting planning.

We currently lead a number of peer groups representing all major equipment brands—giving us an industry-wide perspective that helps provide insights not found anywhere else. These groups include both single- and multi-location dealerships from across the U.S. and Canada, with programs that include financial, operations and human resource training for dealership principals, managers and key employees.

Peer groups can be customized for dealers, retailers, distributors and manufacturers. For more information, contact us at info@jccservices.com.

• Association Education Programs: Providing education and training opportunities to its membership allows the association an opportunity to further support, nurture and grow its member base. As the association’s Education Provider, JCC provides a number of services tailored to equipment dealers, retailers, as well as the association itself.

JCC works with the association staff to design and develop programming that will be of value to the members. These programs can be produced as Specialty Workshops® and Peer Groups that are open to all member dealers or as on-site private consulting programs. Our goal is to work together to determine the education and training needs of the members and translate these needs into services and programs that can have practical application in the businesses.

• Convention Services: We offer an array of high-powered speakers and trainers who can customize a message specifically for your attendees. With our one-stop convention service, we can handle all aspects of your event, from selecting a theme to providing entertainment.

Many of our Specialty Workshop programs can also be adapted as convention presentations, from keynote presentations to breakout sessions. We can support small conventions or national-scope annual meetings, managing all aspects of your event.

For information on how we can help support your next meeting or convention, click here for details on event management or contact us at info@jccservices.com.

• Special Programs: In addition to these program offerings, we also provide specialty services, which can range from public programs and strategic repositioning, to specific task-oriented projects that meet virtually every business need. Examples include:

• Magazine and newsletter article development
• Facility and showroom design
• Cost of doing business studies
• Needs-assessment surveys
• Industry trend analysis

For details on our other business services, contact us at info@jccservices.com.