What our Customers are saying

John D.
John D.

"Now I understand where the numbers come from for the equations, sure I knew what the bench marks were, and what percent we were at, but now I understand where the numbers come from to make up those percentages.  I learned a lot from the Service Manager Course - we are now working everyday to improve our policies and procedures in the Service Department...”

Donald E.
Donald E.

What I learned from JCC Campus Dealer Candidate Course: “Goal for this year? Turn over jobs to others in the correct manner – by empowering my managers to take the responsibility instead of running to me. Ask their opinion more and let them run with it. Then, reinforce their decision with praise.”

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Cameron W.
Cameron W.

“The content of the module falls close to the practices and culture we have been working to build in our dealership. I definitely gained some definition and ideas on how to improve myself and my dealership”

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Chad B.
Chad B.

“The Dealer Candidate Course provides excellent and relevant information, spoken from the mouths of industry professionals with “real world” experience. The best course I’ve experienced.”

Jason H.
Jason H.

"The accounting class to me was the most eye opening class I have taken with Jerkins Creative Consulting so far. I think a lot of owners and general managers believe their businesses are running to their highest potential by looking at some bottom line numbers. But, when you learn how to break down and dissect every part of your business and grade it against the standards Jerkins sets, it’s pretty eye opening what improvements you can find.

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Nick W.
Nick W.

"I have been a member of the JCC family for over 10 years. By attending their meetings I now understand how to read financials, know what key factors to be watching each month that directly effect margin and expenses along with idea's in retaining good employee's. My goal is to do all I can to help Valley Implement and Irrigation to become a more profitable business and JCC services have helped me in doing this."

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Keith B.
Keith B.

Video Testimonial - Click the picture to play video.

Keith has seen an increase in his Service Department, listen to him tell you what else has improved.

Brad B.
Brad B.

Video Testimonial - Click the picture to play video.

Brad Beaulieu is from Martin Implement in South Elgin, IL. Brad is a graduate of the Jerkins Creative Consulting course Aftermarket Leadership Parts. Watch Brad tell you why he chose to take our one of a kind course.

Jay G.
Jay G.

Video Testimonial - Click the picture to play video.

Jay, JCC Campus Student from Livingston Machinery Company, explains how he plans to use what he's learned from the course on the job.
 

Aaron B.
Aaron B.

“The training and experiences along with the peer discussions are priceless.”

Zach M.
Zach M.

Video Testimonial - Click the picture to play video.

Listen to Zach talk about what the Aftermarket Leadership Course has done for him.

Jennifer C.
Jennifer C.

“JCC is a valuable resource toward the development of our dealership and for my personal growth. Their professionalism gave me insight, better business practices and a professional resource in our industry.”

     James Watt, engineer inventor of the term "horsepower", calculated one horse can do 33,000 foot-pounds of work every minute. That is an arbitrary unit of measure that has made its way down through the centuries and now appears on your tractor and even something simple like electric screwdrivers. Online data however, travels close to the speed of light. That’s around 670 million MPH! Compare that to the speed a well-trained postal horse could run in the 1800s and that’s 33,480,000 faster! Imagine harnessing this speed to improve your customers’ experience with your dealership.

     Imagine, if you will, a boxing ring with a fighter in each corner. Both fighters are well trained, well coached, and prepared for the battle. Their respective trainer in their corners giving them an earful of strategy on how to fight the opponent, doctors ready to address cuts and damage from the punching, and the motivators telling their respective fighter to keep on fighting and never give up.

Don’t wait to spend advertising dollars on used iron. With our mobile application for your dealership, you can notify customers of used equipment as it becomes available.  Don’t wait for print advertising turn-around; notify your customers now!  

 

App viewership success rate is over 97% when sending push notifications vs. an open rate of 5% - 10% when sending emails. Using our mobile app solution connects you to more customers than using email!

 

Key Account Management (KAM) is a new trend in farm equipment sales that changes the sales process within the dealership. It is a term that can encompass a variety of meanings with the dealership, the most important one being that the dealership moves from a one on one relationship between the sales person and the customer to one that incorporates all facets of your dealership organization. This is a dramatic change in philosophy and one that takes focused effort within management and then within the dealership personnel to succeed.

Winter is cold, messy and often uncomfortable. Not exactly busy season for a dealership. However, shifting the dealership routine from servicing equipment in Winter rather than Spring is both feasible and profitable.

The historical practice of discounting a product or service is an enticement to bring equipment in during the Winter. Even better than losing money by discounting, is simply making a service reminder call.

People love social media. Even if you’re not one of them, don’t assume that your customers aren’t interested. Equipment companies, of all colors, have Facebook, Twitter and LinkedIn accounts.

So, how does a social media account work for your business? Will it bring customers in the door or is it more of “top of mind” marketing? The answer is, it’s a little of both.

You’ve no doubt wondered how your prices compare to others in your market area. Everyone in the equipment dealership world does. You’ve probably called or had your people call neighboring dealers to test the market for labor rates.

Dealers should not wholly dictate their pricing policies based on what their competitors are doing. This is especially true if the dealer isn’t providing the same top level of professional service that you do.

As the industry continues to consolidate and make significant technological advances, aging Parts and Service people are leaving the dealership fold. Upon their exit they take with them their walking encyclopedia of knowledge and skill set.

“Sales and Service tech go to training, but sometimes it’s the Parts tech who is left out,” JCC Specialist Larry Cole said. “Often the least trained people in the dealership are the Parts Department.”

64% of mobile phone time is spent on Apps. Consumers are more likely to make a large purchase with a company with a 24/7 support system available.

Don’t miss out on opportunities for sales because you are behind the times. JCC specializes in creating Your App to help your business provide the next level of customer service.

To learn more about Your App at http://www.jccservices.com/videos-a-apps/features.

Check out the current agriculture equipment dealership market and business conditions. Knowing where the industry is at and what to expect in the future allows your team to plan for dealership stability. Use market condition surveys as part of your peer discussions and align your business to overcome and remain successful in times of uncertainty. Prepare your staff to take on the uncertain economic future through training programs to protect your dealership.

JCC Campus is the dealership’s or manufacturer’s way to become more profitable by providing educational opportunities to employees. Students learn to apply business principles to every facet of the equipment industry. The courses provide comprehensive training with a logical path. Each class builds on the one before creating accountability to ensure the students retain the knowledge and skills.

There are peer groups popping up all over. It’s like a new trend. Peer groups, also known as 20 groups, took root in the automobile world and today are showing up in every industry.

When JCC formed their version of a 20 group, known as North American Peer Group, the focus wasn’t simply bringing dealers into the fold. It was about selecting dealers who were progressive and prepared for the challenge.

Recent Videos

  • ROI with JCC
    Students and Specialists discuss the return on investment regarding training dollars through JCC Campus.  
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