What our Customers are saying

Jason H.
Jason H.

"The accounting class to me was the most eye opening class I have taken with Jerkins Creative Consulting so far. I think a lot of owners and general managers believe their businesses are running to their highest potential by looking at some bottom line numbers. But, when you learn how to break down and dissect every part of your business and grade it against the standards Jerkins sets, it’s pretty eye opening what improvements you can find.

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Jennifer C.
Jennifer C.

“JCC is a valuable resource toward the development of our dealership and for my personal growth. Their professionalism gave me insight, better business practices and a professional resource in our industry.”

Ben L.
Ben L.

Video Testimonial - Click the picture to play video.

Listen to how Ben talks about JCC and how learning the financials has really helped him.

Gavin G.
Gavin G.

“Understanding change will revolutionize your dealership. This course will open your eyes and give you a better understanding of your dealership as a whole.”

Keith B.
Keith B.

Video Testimonial - Click the picture to play video.

Keith has seen an increase in his Service Department, listen to him tell you what else has improved.

Zach M.
Zach M.

Video Testimonial - Click the picture to play video.

Listen to Zach talk about what the Aftermarket Leadership Course has done for him.

John M.
John M.

“This course will challenge you professionally and personally. After the first class you will swear they have been to your dealership. If you want to make changes to your dealership and to yourself personally, take this class.”

John D.
John D.

"Now I understand where the numbers come from for the equations, sure I knew what the bench marks were, and what percent we were at, but now I understand where the numbers come from to make up those percentages.  I learned a lot from the Service Manager Course - we are now working everyday to improve our policies and procedures in the Service Department...”

Josh R.
Josh R.

“I grew up in the dealership and these classes have helped me understand the different areas and it helped me see the big picture and how they should all work together.”

Brian S.
Brian S.

Video Testimonial - Click the picture to play video.

Chuck really enjoyed JCC Campus and is not afraid to tell you why!

Chad B.
Chad B.

“The Dealer Candidate Course provides excellent and relevant information, spoken from the mouths of industry professionals with “real world” experience. The best course I’ve experienced.”

Jack D.
Jack D.

“We are really pleased with the results. The instructors and content are the highest quality and we get a great return on the investment.”

Aaron B.
Aaron B.

“The training and experiences along with the peer discussions are priceless.”

Equipment Leasing and Finance Association’s Survey of Economic Activity: Monthly Leasing and Finance Index

Washington, DC— The Equipment Leasing and Finance Association’s (ELFA)Monthly Leasing and Finance Index (MLFI-25), which reports economic activity from 25 companies representing a cross section of the $827 billion equipment finance sector, showed their overall new business volume for July was $7.8 billion, up 8 percent from new business volume in July 2013. 

Check out the current agriculture equipment dealership market and business conditions. Knowing where the industry is at and what to expect in the future allows your team to plan for dealership stability. Use market condition surveys as part of your peer discussions and align your business to overcome and remain succesful in times of uncertainty. Prepare your staff to take on the uncertain economic future through training programs to protect your dealership.

SWA and CWEDA Members Vote to Merge

KANSAS CITY, Mo.— The joint membership of SouthWestern Assn. (SWA) and Canada West Equipment Dealers Assn. (CWEDA) have voted overwhelmingly in favor of moving forward with a merger of these two associations to form the new Western Equipment Dealers Assn. (WEDA). The members of both associations ratified the merger resolution with a 99% approval rating.

This FREE Blueprint will help you recognize your customer’s personality type. Use this tool to help you shape your conversations and relate to your customer. To build a strong sales team there must be a strong understanding of current selling approaches and industry specific skills. To learn more about selling to different personality and behavior types check out JCC’s exclusive Aspiring Sales Consultant Course is an on campus series that can help take your sales team to the next level.

No internet connection, no problem. Your customer can reach you for issues without an internet connection with a mobile app. The ability to service your customers at any time from anywhere without the need to wait on hold is a possibility with JJC’s Your App mobile app.

Your App is designed to your specifications and can provide your customers with the manuals and guides to the equipment you sell them, as well as videos related to their purchase.

To learn how you can provide your customers with another layer of service, check out Your App at http://www.jccservices.com/videos-a-apps/features.

Jason Huber | General Manager, Central Equipment Co. | Lexington, KY.
Transitioning to the Next Generation of Dealers; Learning by Mistakes, As told to Dave Kanicki, Executive Editor Farm Equipment Showcase 2014

“I came back to the dealership a little over 2 years ago after working for Pace Distributing for 4 years. Working there was the best thing I could have done for myself. It was good to get away from the dealership for a while and, not only work for somebody else, but to learn from somebody else.

Credit: Bill Bohmer

Whether you manage a medical practice, a barber shop or a farm dealership, a portion of the business’ revenue stream comes from labor. Understanding and managing labor is the key to controlling costs and increasing revenue.

Dealers spend big money on floor plan and hiring qualified sales and service people, but sometimes overlook an area with even a bigger impact on the dealership – the accounting department.

Few dealers, unless they were accountants in another life, have an in-depth and thorough understanding of the dealership’s financials. They must rely on the accounting department for crucial financial data.

Any dealership that doesn’t handle freight charges properly might as well be burning money because the loss is tremendous. Even underestimating freight can cost thousands of dollars.

In farm communities it’s not uncommon for neighbors to step up and lend a hand during a time of crisis. It is in that spirit of a farm community that Farm Rescue was born.

“Last year Farm Rescue helped dozens of families in crisis,” Marketing Specialist Sarah Fetsch said. “Volunteers do the work. Some are from dealerships, others could be farmers or family and friends of the people.

At a recent JCC meeting of the roundtable, better known as our Friday morning meeting, an interesting little story was printed and placed alongside of our agendas. It encapsulated the need for teamwork and the importance of leadership and accountability.

The is a story of a company and our people named Everybody, Somebody, Anybody and Nobody.

At this particular company, there was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody’s job.

Bad hires are something every business experiences, but dealerships may actually pay a bigger price than some other industries for an employee’s poor behavior.

According to the U.S. Department of Labor, a bad hiring decision can cost you on average 30% of the employee’s first year wages. That’s significant but a dealership has compounded issues.

Consider that a dealership customer’s lifetime value could be in the millions, and the reasons for making well-planned hiring decisions are evident. Hiring someone to fill a spot instead of paying existing staff overtime may not be the best decision.

Unintentional theft happens in all workplaces. An employee accidentally puts the company pen in his pocket and that item is lost to the business. In dealerships unintentional theft, also known as leakage, is just as commonplace but far more costly.

Consider the parts person who grabs a battery to jump a vehicle and forgets to return it. Technically, it’s not stolen but it’s not in stock either. In one single action, a $100 part can be considered lost or stolen and the dealership is still on the hook for it with the manufacturer.

“Let’s say your Parts Department is worth $600,000 - would you just let anyone wander around in there if you had $600,000 in cash back there?,” JCC Specialist Mark Huenemann recently asked his class of Dealer Candidates.

It’s a fact, the mass majority of your customers are mobile. They are tethered to their mobile device like a lifeline. Now, thanks to customized mobile apps, dealerships can, for the very first time, truly have contact that is 100% utilized.

“Customers are not going to download an app that is not part of their identity and culture,” Mobile App Consultant Jeffrey Dobish said. “When your customers have a mobile phone and are up with the times, they want to deal with a company who is also up with the times.”

Most OEMs already offer a brand app such as John Deere, New Holland or AGCO. JCC’s Your App is a customized application that can integrate any of the branded apps to create a unique dealership app just for your customers.

FREE Training Tools Exclusively from JCC

Learn Dealership Best Practices from the Experts

Now, for the first time, JCC is releasing a series of high-quality tips, strategies and tools that can easily be implemented in your workplace. For decades, JCC has been an industry leader in Ag, Construction and Mining dealership training.

As JCC releases this series, watch for these upcoming JCC Blueprints that pertain to your specific departments and download them for FREE.

  • Controlling Your Parts Inventory
  • New Hire Analysis
  • Sales Performance Evaluation Tool
  • Excellence Checklist
  • Parts Department Selling Scripts
  • Customer Service Role Play
  • Adjusting Management Styles
  • Measuring Your Attitude
  • Supervisory Styles Evaluation
  • Dealer of the Past and Future

 

This week's Blueprint:

Parts Department Selling Scripts

Parts people must be conversational with customers. It’s part of the job. But, knowing how to counter objections about pricing or even dissatisfaction with a purchase is the key to customer retention. Give your counter people these strategies for honing better communication skills on the front line.

 

In JCC offices, Melissa Boukezzoula is known as the Campus Queen because of all of the important duties she is charged with carrying out. As Project Coordinator, she is the voice of all things related to JCC Campus.

“I basically maintain all of the aspects of campus, from assisting students with homework, grades, Talkboard™, handling materials, printing and shipping,” Boukezzoula said. “I also assist students with questions, get them in touch with trainers and scheduling.”

“I love my job at Super Wonderful Dealership,” Employee Bob says. “We carry the best equipment in our territory. Also, our service department is better than any in the tri-state area.”

What’s wrong with that statement? Everything! Too much bragging can cost a salesperson trust with their customer base. While your dealership or brand may be the best, 92% of the time you spend talking about it, you’re not believable.

Where are your dealership’s coffee stains? It may be a strange question, but something as simple as a coffee stain can change a person’s perception about a business.

In 1981 when Jan Carlzon took the reins of the failing Scandinavia Airlines, he pulled the company from losing $17 million annually to profiting $54 million in 1982.

It was when Carlzon began questioning passengers about their perceptions of SAS, he was baffled by one discovery. When passengers put down their tray, if they found a coffee stain, they concluded that the airline was just as negligent with their engine maintenance.

Count your dealership’s departments. Wholegoods, Service, Parts and Accounting. If you have a construction dealership, Rental is a mainstay. Did you forget one?

In theory and in practice, most dealerships now have a 5th department, identified by the industry under the umbrella of Precision Farming, Precision Technology or even Information Technology.

Trever Schatschneider, IT and AFS Manager for Indiana-based Bane-Welker Equipment LLC, was in on the ground floor of change when the company created a model for their completely new department.

By Clint Greenleaf, an EO Austin member and founder/CEO of Greenleaf Book Group, LLC
 

I’m a lucky guy. I tricked a beautiful, caring woman into marrying me; my three kids are healthy and often well-behaved; and most of my businesses have been successful, affording me a great lifestyle. But all of this luck leads me to one constantly nagging fear— that the trappings of this great life will yield unbalanced, bratty children who will grow up to become knuckleheads.

Having provided dealership training for more than two decades, one issue that comes up quite a bit is communication. Not just communication with customers but between management and staff or between departments.

Communication is, perhaps, our most powerful business tool. Like the metaphoric double-edged sword, our ability to communication can cut both ways. It can be used for good and evil. It can create harmony or havoc.

Michael Piercy may have deep roots in Southern Illinois but his business roots reach across the United States and Canada. As a Jerkins Creative Consulting Account Manager, his client relationships are widespread.

“When I hired Michael, I didn’t necessarily see a salesperson, but someone who was acutely aware of building customer relationships,” JCC Founder Floyd Jerkins said. “That’s how we built the company, with honesty and integrity.”

Problem Solved: Check out Ag Warriors

The progressive environment of equipment dealerships has room for growth and employment, but not necessarily the right applicants. As dealerships continue to grow more specialized, so do their requirements for new hires.

While on a break at a recent JCC Dealer Candidate® Course module in St. Louis, one student was checking his work e-mail to see who had applied for a job he posted online. The job was for a Parts Manager.

You may not have noticed, salespeople in the dealership are often branded with the dealership or company logo. Oh, it may not be obvious, but to your customers it is very apparent.

“For a salesperson, it’s really like you have the brand name across your forehead,” JCC Specialist Marion Kaufman said. “Everything that comes out of his mouth is about that brand, that dealership.”

Precision Drone Founders Matt Minnes (left) and Aaron Sheller (right).
Photo Credit: Precision Drone

As a seventh-generation family farmer, Aaron Sheller, 29, is raising his family in the same Noblesville, Indiana farmhouse that has been home to seven generations. When he walks his farm, he walks the same path as prior generations. Well, not exactly.

These days, Sheller does less walking and more flyovers. Using an Unmanned Aerial Vehicle (UAV), also known as a drone, he is able to keep a closer eye on his fields, monitor crop health factors and save hundreds of hours once spent on foot.

Boost Your Image and Visibility.
How many ways can you connect with your customers. Once they leave your dealership, the opportunities dwindle. Many traditional methods like direct mail are costly and time consuming.

A mobile app, branded with your colors and logo offer another way to reach out to your customers for more than mere marketing purposes. Mobile apps allow you to provide up-to-the minute news and specials through push notifications.

FACT: During any given day, consumers who use mobile devices spend 80% of their connected time on a mobile app and only 20% of their time on a web browser. Of their time online, 24% is spent on productivity, news, utility and social networking.

To learn how you can provide your customers with another layer of service, check out YOUR APP at http://www.jccservices.com/videos-a-apps/features.

When employers begin sifting through applications to fill a spot, they become acutely aware of the economy, job market, education and competition - all based on the quality of applicants.

By: Brian Scott

Brian Scott is a fourth generation farmer from Northwest Indiana. He grows corn, soybeans, popcorn, and wheat on 2,300 acres with his father and grandfather. A graduate of Purdue University, Brian has a degree in Soil and Crop Management. When he’s not spending time with his wife Nicole and their son, he’s busy documenting the life of a farmer on his blog The Farmer’s Life at www.farmerslife.com.

Ask any successful Dealer Principal, what makes the business strong and he’ll tell you about his key players. He may have a superior salesman, a technician who is always in high-demand or perhaps a manager who consistently provides outstanding results.
The time and expense to replace these key employees is enormous, not to mention the burden their vacancy places on your entire team. However, there are at least two alternatives that a savvy business owner should consider for protecting the company and retaining essential team members.

By: Paul Neiffer, CPA

While still in the throes of tax season, it’s important to be aware of last-minute updates from the Internal Revenue Service. A special thanks to CPA Paul Neiffer, of CliftonLarsonAllen of Yakima, WA for putting the new Portability updates in layman’s terms. The law and its updates have created mass confusion for the public, tax preparers and accountants alike. This piece originally ran Jan. 28, 2014, but is quite relevant during this mid-tax season.

Strategic Planning Provides the Gift of Security for Family, Business and Charity

“I never appreciated something my grandfather told me many years ago,” Tom Taege said. “He told me, ‘The good Lord gave you two ears and one mouth. There is a reason for that!’ I found out the hard way.”

“When you can’t speak you have a lot of time to listen,” Taege said. “I’ve had several surgeries, one that lasted 15 hours for squamous cell carcinoma of the tongue and neck. I had physical therapy for five-and-a-half years to learn to talk and swallow again.”

The shocking discovery that Taege had cancer came at the peak of his career at 45 years old. From his Nebraska farm boy upbringing, he took a job at a New Holland equipment dealer as a young man.

By: JCC Specialist Dr. Larry Cole

A store manager recently described his workforce as needing significant structure as they didn’t want to participate in discussions about solving problems or improving store operations, they just wanted to be told what to do, work their hours, and receive a paycheck.

February 14, 2014

WASHINGTON, DC - Agriculture Secretary Tom Vilsack announced that up to $35 million will be provided during the next three years to help landowners conserve grasslands and wetlands in the Prairie Pothole region. The announcement was made on the Secretary's behalf by Under Secretary for Natural Resources and Environment Robert Bonnie.

On the 17th of the month your manufacturer sends you an e-mail that you have a regional target of $10,000 on 4-wheel drive tractors good through the end of the month. You have less than 12 days to inform your customer base.

By the time you put it in print, you will miss the deadline and there is no way that your busy sales team can call your customers, let alone competitive owners. With YOUR APP from JCC, you can inform 100, 200, 500 or even 2000 customers within 15 minutes.

Click here to learn how to get YOUR APP by JCC.

Does she think your tractor’s sexy? If not, maybe it is time to consider restoring it. Most farmers have an old tractor waiting for a new life, but not all can, or should, be resurrected from the dead.

Whether your tractor was inherited, covered up in a barn or holding up a fence on the edge of your property, there are a few questions you should answer before getting all sentimental about restoring your old friend.

Do you know enough about restoring the tractor and have all the tools to do it yourself? Depending upon the tractor’s condition, consult with a professional restorer so you know what to expect.

Are leaders born or made? It’s a question that’s been analyzed, studied and debated for centuries. The famous Vince Lombardi once said, “Leaders aren't born they are made. And they are made just like anything else, through hard work.”

The University of Minnesota conducted a study of twins and how their personalities and life experiences contributed to their leadership ability. Combined with other research, it has been concluded that leadership is about 30 percent heredity and 70 percent experience.

Teaching is the highest form of understanding and David Teigen certainly embodies that principle. After all, he has worked in the farm dealership business for more than four decades.

As the newest Account Manager and Specialist for Jerkins Creative Consulting of Benton, Ill., Teigen instructs students on topics such as Sales Management and Performance, and Developing Customer Service and Financial Management. He is also an integral part of JCC Merger & Acquisition Services.

As a consultant for TMAC Consulting/Belkorp Ag, he developed a business model for a $30 million multi-store enterprise. Even on a smaller scale, Teigen oversaw the integration for three locations and grew sales by 20% the first year.

By: Trent Hummel, with Jerkins Creative Consulting

“Are you nuts?”

That was the reaction I received when I proposed the idea of selling our equipment dealership. My partners, all in their thirties, were shocked. By their reaction, it was obvious that they were not clear on the reasons behind my suggestion.

Taking a deep breath, I began my explanation. “The equipment industry is full of cats and full of mice. Right now we are a cat. We are not the biggest cat but with our current volume of business we are positioned as a cat.”

My partners failed to see the analogy and continued to fire back at me, “Sell the store? Are you sure? For what reason?” They correctly pointed out how the sales volumes in all departments had grown since acquiring this location, and how profitable and lucrative the business had become.

We had instituted wholegoods processes in which new/used equipment did not have a birthday and this did not include using auctions. The aftermarket departments were also on the upswing.

Marketing was booking more than 100 combine inspections per year, which was feeding the service and parts departments. We were innovative in both the agriculture and consumer markets leading to sustained growth. All operations were running very well. We had low stress and life was good.

To their comments, I calmly responded by telling them that we were getting the most out of this location and more growth would only be realized through buying market share. We had already decided not buy another location.

So, I gave them another question to think about. If we maintained operations at that current volume and decided not to sell the store, “How long will it be before we roll over and become a mouse?”

We all know of a dusty old dealer sign swinging in the wind where a dealer once stood. Many of those dealers were cats in their day but through no fault of their own, became a mouse. I was determined not to make that same mistake.


Buy, sell or status quo? What is your list telling you?

Immediately, we made a list of why we should or should not sell the store. Twenty-five key points were brought up. Whenever possible, we have tried to make solid business decisions based on facts.

As a group, we separated out the emotional reasons from the business reasons, as they tend to cloud our judgment. I acknowledge that this is easier said than done, especially when you are a fourth generation owner-operator.

We cleared all of the emotional reasons off the table. They were not allowed to be discussed. Five solid business reasons were all that remained, all for selling. The room fell silent. It took a few days for us to digest the results.

Surprisingly, the two older generations advised us to follow the business reasons and not our hearts. When we regrouped, the only comment was “We need to sell while we are still a cat and can potentially realize blue sky. A mouse has little chance of long term survival.” We were now a united front and with help from an industry-specific merger and acquisition specialist.”

The USDA crop reports released on January 10 revealed some important fundamental information for the corn, soybean, and wheat markets. As always, the reports contained a few surprises relative to market expectations. For corn, the biggest surprise was the estimate of stocks on hand on December 1, 2013.

The USDA's National Agricultural Statistics Service (NASS) released final estimates of planted and harvested crop acreage for 2013 in the Crop Production 2013 Summary report on January 10. 

For a few months now we’ve been talking about the counter person. In our final message, we’ll look at what customers expect from you and also selling and problem solving.

Personal development is the key to organizational development. If you've ever been to one of our classes, you’ve heard that before. From our work with dealerships on Leadership and Talent development, here is the 7- Steps to Personal Change system that students have been using with great success.

Remember the story of the little red hen? No one wanted to help her plant the seeds, harvest the grain, or bake the bread, but everyone wanted a piece of the bread. Business owners face a similar problem. No one seems to want to help the owner finance the business, satisfy government requirements, meet customer and supplier expectations, and run the business, but everyone wants a piece of the action when the business is successful.

These are financial predators: disgruntled customers, employees, the third parties who often file frivolous lawsuits; former spouses and/or partners who want more of the business without regard for contribution; creditors who seek to impose personal liability where none was intended; government officials who seek to impose Draconian penalties for innocent violations of obscure rules and regulations. What is the business owner to do?

During a combine clinic, you show your customers the different settings for equipment. You might even give them a stack of papers and manuals to put in the cab so they can reference it when they need it. Through YOUR App by JCC, this stack would now be digital with just a click on their smart phone or tablet. Your customer can look at manuals, TSB’s and any other documentation you want them to have, at their fingertips. They would also check out the tutorial videos of the equipment probably more than once.

Benefit to you: More informed customers make for loyal customers and many times a bit more margin when you make a deal. 

Click here to learn how to get YOUR APP by JCC.

Related Video

As part of our continuing discussion about the counter role in the dealership, let’s look at what customers expect from you. Through an interaction with the customer, you are creating impressions of you, your dealership and the brands that you company offers. In each and every interaction a customer has with you, they form an impression. Did you meet their expectations? Did you exceed their expectations? Each and every time you interact with a customer whether it’s on the phone, in person, email or out back loading up a truck this makes a difference in whether the customers experience with you is memorable. Let’s take a look at the sales person part of your role.

It is the dream of many successful businessmen to transfer the family business to their child/children.  Unfortunately, this dream often comes into conflict with real life consequences of such transfers.  The good news is that careful advance planning can address these issues and provide for a smooth succession of ownership.

The first issue which needs to be addressed is whether the child is ready to assume leadership of the business.  As with so much in life, preparation is ideal, but how one prepares a son or daughter for business succession varies greatly. Some parents begin early by making the child take a series of jobs in the company form sweeping up, to processing paperwork, to repairing and assembling machinery, to assisting in sales, so that the child learns the business form the ground up. Others insist that the child begin work elsewhere, often in another business in a different community, in order to receive training without any hint of parental favoritism.   Regardless of the route taken, parents need to make an objective evaluation of their child’s fitness for the business.  The worst action which can be taken, for all concerned, is to place a son or daughter in a position for which they are ill prepared.

Thankfulness is the act of appreciation and gratitude. What are we thankful for in this season of Thanksgiving? All of us might say that they are thankful for their families, jobs and everyday provision. If we dig a little deeper what else might we find? Do we bring a thankful attitude to the workplace? Here at Jerkins Creative Consulting we are thankful for a lot and a lot of it starts with you our friends and acquaintances in the business.

Regardless of brand or size of dealership, the parts counter role is one of the most important positions on the team. Being on the front line can be a challenge for anyone, especially when you have to wear many hats. The Parts Counter Sales Person will talk with more customers in a day than any other person within the dealership.  Let's take a look at the key functions that counter people perform in the dealership.

By Stacey Vanek Smith

Luke Gran opens a soil sample taken by Practical Farmers of Iowa. Gran says more farms around the state are run by young farmers.

Ben Albright is standing at the edge of his cornfield in Lytton, Iowa.

It is well documented that people issues cost your dealership about 25% of its efficiency.

Take 25% of your operating budget and see the numbers that are lost on an annual basis.

Related Video

On the 17th of the month your manufacturer sends you an email that you have a regional target of $10,000 on 4-wheel drive tractors good through the end of the month. You have less than 12 days to inform your customer base. By the time you put it in print, you will miss the deadline and there is no way that your busy sales team can call your customers let alone competitive owners. With YOUR APP from JCC, you can inform 100, 200, 500 or even 2000 customers within 15 minutes. Will that make you money? We call it real money.
 
Register for your FREE DEMO to discuss this easy and inexpensive way to have your own app for your own dealership. 

Next Public Demo is November 26th, at 10:30 am CST

Availability is limited, click here to register today!

Click below to watch a video about the mobile App.

Related Video

It is the season of football and you know everywhere you look someone is talking about the NFL, the big college game or the Friday night high school game of the week. Just like game day, here at Jerkins Creative you can sense the season is upon us for Webinars. Providing education in key areas for the dealership will help you learn more and earn more too. The momentum is gathering and some exciting topics of interest are lining up for the roster of webinars this year.

Brushing up your sales skills is always a good way to keep your engines firing on all cylinders.  Marion Kaufmann will present the following webinars about how to sell in today’s market. She is a seasoned sales trainer having taught thousands of salespeople across multiple industries. Through these webinars, Marion will share numerous tips and strategies about how to professionally sell your equipment.

It is a question everyone asks, how much money is being made at the dealership? Why should financial information be shared with employees? The reason it is not shared is because dealers may not trust how the information can help their business. They may be afraid of what people may interpret as the dollars being made. They may also not trust that somehow the information is getting to customers. Employees are always going to wonder how much is being made so we might as well share with them what the actual numbers are so they can benefit and help increase the bottom line. You should trust that the information will not be shared with your customers, they are confidants as employees and stressing that this is privileged information should be taken as such by all involved.

We talked to Mark Huenemann, a training specialist with JCC and he said, “You should not share all the numbers with everyone at once. Sharing the data comes hand in hand with educating them with what the numbers mean. You start with the numbers, which can most effect, the bottom line.” Mark went on to say, “You want to look at the gross margin in whole goods both new and used. In parts, you want to look at inventory turn and return on assets. In service, you want to look at your recovery rate and sales per technician. The last numbers to be looked at are the total dealership outlook where you would look at gross margin percentage, net operating percentage, and return on assets.“

Inventory over stock report should measure against parts sales every?

A. Six months

B. Two weeks

C. Two months

D. Dependent on stock orders

Do you know the answer to this question? Answer at the end of the article.

Obsolete Stock Report

This report is a Dollar Movement Profile of the dealer’s parts inventory. Obsolescence is defined as any part, which upon the sale of the part, does not directly produce nor contribute to profitability.

We talked to Dave Anderson, parts manager at Atlantic Tractor and he said, “The obsolete stock report is the one that we would use the most. There are a couple things that we look at and incorporate in, perhaps different from the norm however. With 11 locations, we base the calculation off company sales, not per location. We do not follow the 12- month rule, most use, due to seasonal effects. Additionally, often times we may spread out inventory even when not required to have stock available in a location ahead of a transfer situation and before considering for return. Also we try to factor out initial stock parts. This can be tricky and far from exact. The 18 months window would allow for most of these, but our major suppliers seem to be rolling out new models very often and utilizing newer parts with each change. Timing of bringing in the stock ahead of need and keeping around long enough can be very tricky. Some items you need to have, but often times are not needed for close to 2 years in some cases like belts. Lastly, with our calculation we try to factor in part substitutions. Many times all sales history has been moved to a new number and if stock is on hand of old is considered aged, when the new number may be high volume. This also is not an easy thing to correct or even report, but is a factor to consider.”

by Dave Tucker

One of the best stories I can remember is how Michael Jordan led his team to 6 NBA championships in the 90’s. His leadership and demonstrated skills led the team into a sphere of excellence that was awesome to behold. Not everyone remembers that there were obstacles before he won championship number one, which he had to overcome. Namely the Detroit Pistons and their rough house, defensive playing style stymied the Bulls for several seasons. The year was 1991 and the young Bulls with Scottie Pippen and Horace Grant formed a strong nucleus for Jordan to play along side. They had made it to the conference finals the year before, but the Pistons were a little bit stronger and better and beat the Bulls in 7 games. In fact the Bulls had lost to the Pistons the previous two years in the conference finals.

Michael Jordan was determined that this year would be different. The Bulls went up 2-0 in the first two games of the series. I had the good fortune to run into Michael on the golf course and asked him what he thought about beating “Isaiah Thomas” this go around. He looked me right in the eyes and said, “We have them, and in fact we are going to sweep them.” And that is what the Bulls did. They swept the 2 time defending champion Detroit Pistons in 4 games and headed to the championship round with the Los Angeles Lakers. What is noted here is that Michael did not leave any room for doubt that they would beat their long-standing rival, in fact his resolve and keen focus were part of the main reason that defined him as a leader and a winner. 

Thank you and welcome to our OnLine Learning Center. You can view your purchased Online Video Courses here. Enjoy!

"The accounting class to me was the most eye opening class I have taken with Jerkins Creative Consulting so far. I think a lot of owners and general managers believe their businesses are running to their highest potential by looking at some bottom line numbers. But, when you learn how to break down and dissect every part of your business and grade it against the standards Jerkins sets, it’s pretty eye opening what improvements you can find.

When a dealership commits to sending their employees for an in depth course over a period of time, we believe it is important to get a glimpse at what the students retain and bring back to the workplace.

Service recovery is the most pervasive problem faced by dealers today. Service recovery also has the most potential for improvement in the quickest time frame. We simply must guard our hours of labor inventory jealously. Big problem—no service manager can do this on his or her own. Excellent service recovery is a result of a team effort between service techs and service administration. It cannot happen without both doing their part. If both do their part, it will happen.

We recently talked with a few experts and asked them what are the best 2 steps of recovery a service department can do? What are the best practices?

Mark Huenemann, a training and 35-year equipment industry expert said, “Depends on the dealership. A first key is to look at the information. Are they calculating the information correctly? How is it used, is it being shared with the technicians, how is it measured? Another key question is how are they being paid? Flat rate bids solve a lot of recovery problems. Maybe some incentives will help bring more recovery to the bottom line. “ Mark went on to say, “ a good practice is to not give away free information. Many times a tech will take a call and tell them what to do. It takes discipline to turn the call over to the service manager so a plan of action can be decided upon that benefits the department.”

Recently employees from Western Tractor, a multi-store John Deere complex in Alberta, Canada completed a Professional Leadership® Course Curriculum with JCC training specialist, Dr. Larry Cole. The course consisted of 3 modules with 2 days of class per module.  The students were able to take away these key objectives from the course including:

Name of the Dealership:
Tri-County Equipment - 2 Locations -Indiana

How Long in Business:
33 years

Biggest Challenge:
Finding enough good people. People have to be good, it is what sets us apart in the market

Biggest Success:
Getting our second store up and operational.

Word to Live By:
The future belongs to people who see possibilities before they become obvious. Never fear failure.

If you could find the map to cultivate a path to becoming a great leader would you read it? The health of any business depends on raising up the next generation of management leaders with key tools. A primary goal of Jerkins Creative Consulting’s Dealer Candidate® Course is to develop participants into well-rounded leaders, equipped with the tools and skills necessary to successfully assume the title of general manager or other senior positions within the dealership.

Precision agriculture technology has become so commonplace that the “gee whiz” factor is long gone. It’s now taken for granted as part of agriculture’s evolution toward greater efficiency and productiveness.

A few years ago there was a push in several school districts near my hometown to close schools.  Don’t worry they still kept the buildings and teachers but they stopped calling them schools or learning centers. Instead they started calling these venerated institutions of learning “attendance centers”.

"The best thing about the future is that it comes one day at a time." - Abraham Lincoln

The future of training is ever-changing and what seemed like a slow process of daily change to Abraham Lincoln has turned into a fast paced state of constant change and a new future written by the hour. At one time training was nonexistent or consisted of a manufacturer’s representative talking about a new piece of equipment or accessory. Since then training has gone through several changes and has grown into several options.  Now the menu can include onsite, in classroom training, online webinars and self-paced learning.

When I was a child my uncle Reuben had the nicest garden in town.  Each row on his plot was carefully separated with stakes and string showing him clearly where he needed to plant to help his garden produce the biggest and best crop he could.  He knew that garden like the back of his hand and he let those strings guide him in the planning and planting of his garden.

I was asked to write an article speaking to the reasons employees quit the Dealership.  This could be a short article as the Number One reason is: their supervisor treats them like a baby treats a diaper!  Put more nicely, the relationship is toxic.

Obviously, you would not willingly drink poison.  Nor would you stand by and watch someone you care for drink poison. But in Dealerships, poison is introduced into working relationships every day.

Leadership is one of the most crucial areas of any business, yet it is one of the most misunderstood aspects of dealership operations.  Leadership can build a dealership up or tear it down.  It can drive an organization to great success or tie it to a merry-go-round of turmoil and dissension.  Consider just one aspect or quantifiable measurement of poor leadership, employee retention.

One can accurately generalize that the higher the turnover rate, the worse the management or leadership of a department or dealership. Consider this: according to a study conducted by Flex Executives, the reason over half of all employees left their jobs was not due to the job itself, co-workers, duties or wages.  It was exclusively due to their perception of poor management.  In other words, if you have a high turnover rate you can bet that you have a leadership problem.  Equally disturbing is that this poor leadership in the area of employee retention maybe killing the bottom line.

Introduction

Absorption can be a controversial term when it comes to the functioning of a dealership. Many believe it has no real place at the table of management or in the key indicators that reveal the health of an organization. Others think that it is crucial and without absorption at the center of their financial strategy the dealership is headed towards an apocalyptic demise. This has led to a fair amount of confusion over a relatively simple measurement tool.

To some, the concept of absorption may be new. At Jerkins Creative Consulting (JCC) we are aware that some of you may not understand fully what absorption can mean for a dealership. You are not alone. In September of 2012 JCC began an initiative to determine the level of understanding of absorption and the results were astounding. Less than half of those polled understood what the term meant and over half asked for more information and a definition.

On some levels the trend was a bit disturbing however, it did create a new urgency in our efforts to educate the market. So, if you are new to the term we hope that you will come to a clearer understanding and start looking at the financial information of the dealership in a different way. That different way is to use the absorption formula as a device to improve the long-term profitability of the entire dealership.

This paper will not determine for you the level of importance that absorption has in the management of your organization. That is for you to decide. It is up to you to determine the level of importance you place on absorption and what value it has in the overall mix of all indicators that you look at month to month.

When it comes to dealership operations we have to view the key indicators as a tool in the toolbox. Regardless of what measurement device we are looking at each has a purpose. Absorption is no exception to the rule.

Like the case of a master carpenter, that can turn pieces of wood into literal works of art. He can build anything from dining room tables to chairs and knickknack shelves. He understands how to use the right tool at the right time for the right purpose. Like any artisan he has a clear vision of what he wants to create and he has knowledge derived from years of experience to use at his disposal. He knows and understands all of the tools that should be employed and how to use them.

AGCO Aftermarket Managers see real value in JCC training.

Related Video

An Aftermarket Manager talk about success through JCC training.

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Three Aftermarket Managers discuss a real return on investment through JCC Campus®.

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An Aftermarket Manager loves the interaction in Dealer Candidate®.

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A Dealer Candidate® grad that is new to the industry is impressed with JCC.

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Dealer Candidate® grad Martin Rund talks about JCC Campus quality.

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A former student gives a testimonial on Aftermarket Leadership - Service®.

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JCC Specialist Dr. Larry Cole gives the three most important aspects of leadership.

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JCC Specialist Mark Huenemann talks about the value of JCC Campus Training.  
 

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The bachelor pad that I had in college was unique to put it mildly. The carpeting in the minuscule house was literally taken from a book of samples. We had a quilt work of indoor/outdoor, Berber, shag and commercial carpet squares in a rainbow of colors covering the living room. My friends and I added insult to injury by cutting holes in the deeper pile carpet squares to make an indoor putt-putt golf course.

Needless to say when I got married things changed and one of those changes that had to be made was the carpeting. My new bride and I were poor college students and had limited resources but she really wanted the old squares pulled and a new carpet put down. Filled with more hope than money we went to the local carpet store to find a remnant that would foot the bill.

In my ear buzzed the instrumental version of “The Girl from Ipanema” in a flat monotone style like on an AM radio station. The phone occasionally crackled and hummed giving me false hope that someone might be on the other end of the line but no one ever picked up.

I was trying to get my computer fixed with the help of Omkar otherwise know as Sam to US callers. Omkar was in Mumbai, India and he had just put me on hold for the third time and still he had no solution for my problem. Suddenly, the line went dead.

When I called back to the 800 number for the “Service Center” after 20 rings a gum smacking, 19 year-old sounding, American girl, cut me off in mid-sentence and put me on hold. There was a click, some more crackling and suddenly I was transferred back to India. To this day I have never bought another computer from that company.

JCC Services expands their Online Learning Center to include Parts Counter Talk® Course. The course will focus on customer service and will be offered starting often throughout the year. There will be four section with each being one hour in length.

Thursday, 23 August 2012 22:10

You're Not Quite Done

Written by Darryl Jones
Your transaction was unsuccessful, but it's okay. We'll help you resolve the issue. Your credit card payment may have failed or another simple issue.

Please contact one of our customer service representatives to complete your transaction. 618.435.3739
Thursday, 23 August 2012 22:09

Welcome to JCC Premium Access!

Written by Darryl Jones
Shortly you will receive an email with your log-in name and password. Please click on the link in that email to activate your membership to Premium Access. Once in the Premium Access site you will be able to check on purchases, any downloads, subscriptions and order history. Also you can use your Premium Access account to make future purchases faster and easier. 
 
All products purchased will be shipped USPS. For purchases of JCC Campus Classes and JCC Services a JCC Representative will contact you.     
 
Thank you again for joining JCC Premium Access. 
 
The JCC Team
Friday, 09 January 2009 07:00

Terms and Conditions

Written by Darryl Jones

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Jerkins Creative Consulting's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Jerkins Creative Consulting's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Jerkins Creative Consulting at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Jerkins Creative Consulting's web site are provided "as is". Jerkins Creative Consulting makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Jerkins Creative Consulting does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Jerkins Creative Consulting or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Jerkins Creative Consulting's Internet site, even if Jerkins Creative Consulting or a Jerkins Creative Consulting authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Jerkins Creative Consulting's web site could include technical, typographical, or photographic errors. Jerkins Creative Consulting does not warrant that any of the materials on its web site are accurate, complete, or current. Jerkins Creative Consulting may make changes to the materials contained on its web site at any time without notice. Jerkins Creative Consulting does not, however, make any commitment to update the materials.

6. Links

Jerkins Creative Consulting has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Jerkins Creative Consulting of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Jerkins Creative Consulting may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Jerkins Creative Consulting's web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Sunday, 08 August 2010 10:13

Privacy Statement

Written by Darryl Jones
Jerkins Creative Consulting is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Jerkins Creative Consulting Web site and governs data collection and usage. By using the Jerkins Creative Consulting website, you consent to the data practices described in this statement.

Collection of your Personal Information
Jerkins Creative Consulting collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Jerkins Creative Consulting also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Reis Equipment Centers Agricultural and Construction equipment dealers. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Jerkins Creative Consulting for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jerkins Creative Consulting Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Jerkins Creative Consulting public message boards, this information may be collected and used by others. Note: Jerkins Creative Consulting does not read any of your private online communications.

Jerkins Creative Consulting encourages you to review the privacy statements of Web sites you choose to link to from Jerkins Creative Consulting so that you can understand how those Web sites collect, use and share your information. Jerkins Creative Consulting is not responsible for the privacy statements or other content on Web sites outside of the Jerkins Creative Consulting and Jerkins Creative Consulting family of Web sites.

Use of your Personal Information
Jerkins Creative Consulting collects and uses your personal information to operate the Jerkins Creative Consulting Web site and deliver the services you have requested. Jerkins Creative Consulting also uses your personally identifiable information to inform you of other products or services available from Jerkins Creative Consulting and its affiliates. Jerkins Creative Consulting may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Jerkins Creative Consulting does not sell, rent or lease its customer lists to third parties. Jerkins Creative Consulting may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Jerkins Creative Consulting may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Reis Equipment Centers Agricultural and Construction equipment dealers, and they are required to maintain the confidentiality of your information.

Jerkins Creative Consulting does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Jerkins Creative Consulting keeps track of the Web sites and pages our customers visit within Reis Equipment Centers Agricultural and Construction equipment dealers, in order to determine what Jerkins Creative Consulting services are the most popular. This data is used to deliver customized content and advertising within Jerkins Creative Consulting to customers whose behavior indicates that they are interested in a particular subject area.

Jerkins Creative Consulting Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jerkins Creative Consulting or the site; (b) protect and defend the rights or property of Reis Equipment Centers Agricultural and Construction equipment dealers; and, (c) act under exigent circumstances to protect the personal safety of users of Reis Equipment Centers Agricultural and Construction equipment dealers, or the public.

Use of Cookies
The Jerkins Creative Consulting Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jerkins Creative Consulting pages, or register with Jerkins Creative Consulting site or services, a cookie helps Jerkins Creative Consulting to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Jerkins Creative Consulting Web site, the information you previously provided can be retrieved, so you can easily use the Jerkins Creative Consulting features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jerkins Creative Consulting services or Web sites you visit.
Security of your Personal Information

Jerkins Creative Consulting secures your personal information from unauthorized access, use or disclosure. Jerkins Creative Consulting secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Jerkins Creative Consulting will occasionally update this Statement of Privacy to reflect company and customer feedback. Jerkins Creative Consulting encourages you to periodically review this Statement to be informed of how Jerkins Creative Consulting is protecting your information.

Contact Information
Jerkins Creative Consulting welcomes your comments regarding this Statement of Privacy. If you believe that Jerkins Creative Consulting has not adhered to this Statement, please contact Jerkins Creative Consulting at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will use commercially reasonable efforts to promptly determine and remedy the problem.
Thursday, 06 August 2009 16:46

Product Warranty

Written by Darryl Jones
Product Warranty

JERKINS CREATIVE CONSULTING LIMITED WARRANTY FOR PRODUCTS, ACCESSORIES AND SOFTWARE EXCLUDING Courses, Video Learning Products and/or Services and only includes items under the Products heading in the jccservices.com Store. PURCHASED IN THE UNITED STATES OR CANADA.

Subject to the exclusions contained below, Jerkins Creative Consulting warrants all products sold or sold on its behalf to be free from defects in materials and workmanship under normal consumer usage for the period of one year. This limited warranty is a consumer's exclusive remedy, and applies as follows to new Products, Accessories and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty or are available at jccservices.com.

Exclusions

Normal Wear and Tear, Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, jewels, gemstones and their settings, and other decorative elements, are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, extreme cold, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Jerkins Creative Consulting, are excluded from coverage.
Unauthorized Service or Modification.Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than Jerkins Creative Consulting, or its authorized service centers, are excluded from coverage.
Altered Products.Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming replacement parts. Defects, damages, or the failure of Products, Accessories or Software due to any service you may subscribe to or use with the Products, Accessories or Software is excluded from coverage.
Software Embodied in Physical Media. No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.Software that is not embodied in physical media (e.g. software that is downloaded from the internet), is provided “as is” and without warranty.

Who is covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

What will Jerkins Creative Consulting do?

Jerkins Creative Consulting, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software.
 

How to Obtain Warranty Service or Other Information?

To obtain service or information, please call:
Jerkins Creative Consulting 618-435-3739 or visit us online at jccservices.com.
You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to Jerkins Creative Consulting. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) your address and telephone number.
 

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL Jerkins Creative Consulting BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Jerkins Creative Consulting certain exclusive rights for copyrighted Jerkins Creative Consulting materials and images. There is no right to reproduce and distribute copies of the Jerkins Creative Consulting materials or images. No other use, including without limitation disassembly or dissemination of such Jerkins Creative Consulting materials or exercise of the exclusive rights reserved for Jerkins Creative Consulting, is permitted.
Thursday, 06 August 2009 16:46

Shipping Policy

Written by Darryl Jones
Shipping Policy

All purchases will be shipped in the order they are received. All items will ship with in two weeks or ten business days of the date of the purchase. The shipping and handling charge only pays for ground transport. No other types of shipping are available.
 
If you are an international customer you must call 618-435-3739 or contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get a quote on the shipping cost or to place an order.

Orders cannot be picked up in person. We do not ship to APO/FPO addresses.
Monday, 10 August 2009 07:11

Return policy

Written by Darryl Jones
Website Return Policy

Jerkins Creative Consulting (JCC) guarantees and will completely refund 100% of the paid price of any product less taxes, postage and handling charges of items purchased from the jccservices.com, the official site of Jerkins Creative Consulting for any reason. This guarantee excludes all Courses, Video Learning Products and/or Services and only includes items under the Products heading in the jccservices.com Store. The purchaser must provide proof of purchase, provide a proper mailing address and return the product that the refund is being sought for to JCC Services – 1002 Vale Street Benton, IL 62812 prior to the refund being issued. All refunds will be made by check. 
 
You cannot recover any damages, including, but not limited to, lost profits, lost savings, or any other incidental, indirect, special or consequential damages arising out of any services provided or made available to you on the jccservices.com website. SOME STATES DO NOT ALLOWTHE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. JCC WILL NOT BE HELD LIABLE FOR ANY MISUSE OF ANY OF THE PRODUCTS PURCHASED.  

We reserve the right to withdraw access to the Jerkins Creative Consultant website or to revise the products and/or services described in those sites at any time and without notice to you.
We or our suppliers own the title, copyright and other intellectual property rights in the content of the Jerkins Creative Consultant website. The names of actual companies and products mentioned herein may be the trademarks or service marks of their respective owners.

Nothing contained in this Legal Statement shall be construed as conferring any express or implied license or right under any copyright, trademark, patent or other intellectual property that belongs to the owner of the Jerkins Creative Consultant website.
We may at any time revise the terms and conditions contained in this Legal Statement by updating this posting. You are bound by any revisions and should periodically visit this page to review the current terms and conditions that apply to your use of this site. The current effective date of this Legal Statement is August 20, 2012.

The invalidity of any term or condition stated in this Legal Statement will not affect the enforceability of the remaining terms or conditions of the Legal Statement as deemed to be enforceable by applicable law.

Copyright © Jerkins Creative Consulting

Delivering a high quality “customer experience” creates a competitive advantage for your dealership by differentiating the average from the exceptional.

Customers have become more sophisticated, and with information at their fingertips via the Internet and smart devices, expectations are on the rise.

This four-part webinar with each part being one hour in length, helps your organization concentrate on effective customer service methods, techniques and skills that when put into action as everyday practice produce service “beyond expectations”.

There will be four sections with each being one hour in length. This class will be scheduled at various times throughout the year. Check back often to see when it will be offered.

There is real opportunity to improve trades and values in this course.
 
In this course the dealership’s used equipment buyer, sales manager and sales people will learn alternatives ways and best practices for assessing current market value.

This one-hour webinar will be informative and produce more profitability.
 
The webinar will be scheduled in the near future. Check back often. You will learn:
  • Level of Trades - How do the customers view what we buy.
  • Order of Importance - What are the four factors that determine value and how should you rank them.
  • Reconditioning - Get an actual return on reconditioning dollars.
  • Plus more techniques and strategies to improve your deaership's sales department.
This one-hour webinar will have immediate results to your bottom line. The investment is $169.00 for the 1st student, $95 for each additional.

What would your dealership do with an extra $216,000?

Absorption is the percentage of total dealership expenses paid for by the profits of the parts and service departments.  It is the best measure of quality of the aftermarket department.

If you are operating at 40% absorption instead of 100% then you are shorting yourself $216,000 a year (see chart below). If you don’t know the principle of absorption or understand how to apply it, it is time to learn and
“Time to Increase”.



Parts Counter Talk Webinar Offered

JCC is proud to present Parts Counter Talk Webinar through JCC On Line Learning Center. This course will improve the bottom line of your dealership by helping you exceed expectations of your customers.  

Click Here for information on Parts Counter Talk!

 

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Jerkins Creative Consulting's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Jerkins Creative Consulting's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Jerkins Creative Consulting at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Jerkins Creative Consulting's web site are provided "as is". Jerkins Creative Consulting makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Jerkins Creative Consulting does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Jerkins Creative Consulting or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Jerkins Creative Consulting's Internet site, even if Jerkins Creative Consulting or a Jerkins Creative Consulting authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Jerkins Creative Consulting's web site could include technical, typographical, or photographic errors. Jerkins Creative Consulting does not warrant that any of the materials on its web site are accurate, complete, or current. Jerkins Creative Consulting may make changes to the materials contained on its web site at any time without notice. Jerkins Creative Consulting does not, however, make any commitment to update the materials.

6. Links

Jerkins Creative Consulting has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Jerkins Creative Consulting of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Jerkins Creative Consulting may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Jerkins Creative Consulting's web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Jerkins Creative Consulting is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Jerkins Creative Consulting Web site and governs data collection and usage. By using the Jerkins Creative Consulting website, you consent to the data practices described in this statement.

Collection of your Personal Information
Jerkins Creative Consulting collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Jerkins Creative Consulting also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Reis Equipment Centers Agricultural and Construction equipment dealers. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Jerkins Creative Consulting for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jerkins Creative Consulting Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Jerkins Creative Consulting public message boards, this information may be collected and used by others. Note: Jerkins Creative Consulting does not read any of your private online communications.

Jerkins Creative Consulting encourages you to review the privacy statements of Web sites you choose to link to from Jerkins Creative Consulting so that you can understand how those Web sites collect, use and share your information. Jerkins Creative Consulting is not responsible for the privacy statements or other content on Web sites outside of the Jerkins Creative Consulting and Jerkins Creative Consulting family of Web sites.

Use of your Personal Information
Jerkins Creative Consulting collects and uses your personal information to operate the Jerkins Creative Consulting Web site and deliver the services you have requested. Jerkins Creative Consulting also uses your personally identifiable information to inform you of other products or services available from Jerkins Creative Consulting and its affiliates. Jerkins Creative Consulting may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Jerkins Creative Consulting does not sell, rent or lease its customer lists to third parties. Jerkins Creative Consulting may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Jerkins Creative Consulting may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Reis Equipment Centers Agricultural and Construction equipment dealers, and they are required to maintain the confidentiality of your information.

Jerkins Creative Consulting does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Jerkins Creative Consulting keeps track of the Web sites and pages our customers visit within Reis Equipment Centers Agricultural and Construction equipment dealers, in order to determine what Jerkins Creative Consulting services are the most popular. This data is used to deliver customized content and advertising within Jerkins Creative Consulting to customers whose behavior indicates that they are interested in a particular subject area.

Jerkins Creative Consulting Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jerkins Creative Consulting or the site; (b) protect and defend the rights or property of Reis Equipment Centers Agricultural and Construction equipment dealers; and, (c) act under exigent circumstances to protect the personal safety of users of Reis Equipment Centers Agricultural and Construction equipment dealers, or the public.

Use of Cookies
The Jerkins Creative Consulting Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jerkins Creative Consulting pages, or register with Jerkins Creative Consulting site or services, a cookie helps Jerkins Creative Consulting to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Jerkins Creative Consulting Web site, the information you previously provided can be retrieved, so you can easily use the Jerkins Creative Consulting features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jerkins Creative Consulting services or Web sites you visit.
Security of your Personal Information

Jerkins Creative Consulting secures your personal information from unauthorized access, use or disclosure. Jerkins Creative Consulting secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Jerkins Creative Consulting will occasionally update this Statement of Privacy to reflect company and customer feedback. Jerkins Creative Consulting encourages you to periodically review this Statement to be informed of how Jerkins Creative Consulting is protecting your information.

Contact Information
Jerkins Creative Consulting welcomes your comments regarding this Statement of Privacy. If you believe that Jerkins Creative Consulting has not adhered to this Statement, please contact Jerkins Creative Consulting at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will use commercially reasonable efforts to promptly determine and remedy the problem.
Product Warranty

JERKINS CREATIVE CONSULTING LIMITED WARRANTY FOR PRODUCTS, ACCESSORIES AND SOFTWARE EXCLUDING Courses, Video Learning Products and/or Services and only includes items under the Products heading in the jccservices.com Store. PURCHASED IN THE UNITED STATES OR CANADA.

Subject to the exclusions contained below, Jerkins Creative Consulting warrants all products sold or sold on its behalf to be free from defects in materials and workmanship under normal consumer usage for the period of one year. This limited warranty is a consumer's exclusive remedy, and applies as follows to new Products, Accessories and Software purchased by consumers in the United States or Canada, which are accompanied by this written warranty or are available at jccservices.com.

Exclusions

Normal Wear and Tear, Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage. Ornamental Decorations. Ornamental decorations such as emblems, graphics, rhinestones, jewels, gemstones and their settings, and other decorative elements, are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, extreme cold, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Jerkins Creative Consulting, are excluded from coverage.
Unauthorized Service or Modification.Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, including without limitation, software changes, or modification in any way by someone other than Jerkins Creative Consulting, or its authorized service centers, are excluded from coverage.
Altered Products.Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming replacement parts. Defects, damages, or the failure of Products, Accessories or Software due to any service you may subscribe to or use with the Products, Accessories or Software is excluded from coverage.
Software Embodied in Physical Media. No warranty is made that the software will meet your requirements or will work in combination with any hardware or software applications provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.Software that is not embodied in physical media (e.g. software that is downloaded from the internet), is provided “as is” and without warranty.

Who is covered?

This warranty extends only to the first consumer purchaser, and is not transferable.

What will Jerkins Creative Consulting do?

Jerkins Creative Consulting, at its option, will at no charge repair, replace or refund the purchase price of any Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applications added to your Product, Accessory or Software.
 

How to Obtain Warranty Service or Other Information?

To obtain service or information, please call:
Jerkins Creative Consulting 618-435-3739 or visit us online at jccservices.com.
You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to Jerkins Creative Consulting. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) your address and telephone number.
 

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL Jerkins Creative Consulting BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from one jurisdiction to another.
Laws in the United States and other countries preserve for Jerkins Creative Consulting certain exclusive rights for copyrighted Jerkins Creative Consulting materials and images. There is no right to reproduce and distribute copies of the Jerkins Creative Consulting materials or images. No other use, including without limitation disassembly or dissemination of such Jerkins Creative Consulting materials or exercise of the exclusive rights reserved for Jerkins Creative Consulting, is permitted.
Shipping Policy

All purchases will be shipped in the order they are received. All items will ship with in two weeks or ten business days of the date of the purchase. The shipping and handling charge only pays for ground transport. No other types of shipping are available.
 
If you are an international customer you must call 618-435-3739 or contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get a quote on the shipping cost or to place an order.

Orders cannot be picked up in person. We do not ship to APO/FPO addresses.

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